Contact information

Contact Information

How to Reach Us

For questions about your order, our products, or any of our store policies, you can contact Union & Ember using the information below. We aim to respond to all inquiries within 24–48 business hours.

Customer Service Email

customerservice@unionandember.com This is our primary support channel for order issues, product questions, returns, and general assistance.

Business Hours

Monday–Friday: 9:00 AM – 5:00 PM EST Saturday–Sunday: Closed Messages received outside business hours will be answered the next business day.

Order Support

When contacting us about an order, please include your order number and the email address used at checkout so we can assist you quickly.